For each visitor to our Web page, our Web server automatically recognises information of your browser, IP address, City/State/Country.
We collect only the domain name, but not the e-mail address of visitors to our Web page, and the e-mail addresses and contact information of those who communicate with us via e-mail.
The information we collect is used for communication on specific offerings, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor. The information is never sold or shared with others.
By coming to this website and using our ‘live chat facility’, you agree to the terms of this service outlined by our 3rd-party application, ClickDesk.
ClickDesk is hosted through Google and Amazon’s cloud-based servers with backups in Singapore and Ireland which have a 99.95% uptime guarantee.
ClickDesk has 128-bit SSL encryption, which ensures all chats and calls are secure. ClickDesk in no form keeps a copy or (content) monitors any conversations used through their device.
A transcript of all conversations carried out through ClickDesk are recorded and securely stored by Big Picture Alternatives. These conversations are used as a reference point for further action, monitoring or training purposes.
Your details captured through ClickDesk are not used in any other way except to be added to our mailing list for further information.
If you do not wish your conversation to be recorded on a transcript or your contact details stored on our database, please notify the Agent you are talking to at the time of the conversation or email us regarding this matter.
If you feel that this site is not following its stated information policy, you may contact us via our contact form on this site.